DIGITALIZATION IN THE PUBLIC ADMINISTRATION SYSTEM

Abstract

Digitalization has become an integral part of any activity, including public administration, and administration processes. The processes of technology implementation cover not only the improvement of public services, but have also significantly spread in the management activities of authorities of various institutional levels, including such areas as: intersectional cooperation, interaction, communication, data exchange, and open data. The purpose of the article is to highlight the key features and trends of digitalization in the public administration system of Ukraine during 2019–2024. To achieve the goals, the study uses general scientific methods, reviews strategic documents, analyzes the financing of this area during 2019–2024, and presents the main results of digitalization in public administration. Several features characterize digitalization in the public administration system. First, the government has developed strategic documents that define the goals of digitalization in individual spheres of public administration. This is due to the need to solve management problems in various areas that the competent management bodies face. Secondly, the focus of digital technology integration in the context of reduced budget funding is on the direction of e-government. The government allocated resources in 2021 to expand the network of administrative service centers and increase Internet accessibility are now being directed to the budget reserve fund. Thirdly, in the context of war, the state focused on such important areas of digitalization as electronic communications and the field of open data, and the government approved strategies for their development. Today, the most priority goals, according to the plans of the Ministry of Digital Transformation of Ukraine, are the development of the digital economy, innovations, technologies, e-democracy and governance, information society, digital skills, digital rights of citizens, the implementation of electronic document management, open data, public electronic registers, national electronic information resources, digital infrastructure and electronic communications, e-commerce, the provision of electronic administrative services, trust services, electronic identification, IT industry and the legal regime of the City of Action. Therefore, digitalization in the public administration system covers a wide range of issues and problems. In the context of reduced funding for individual programs due to the war, government primarily directed state resources to e-government, the performance of management functions by the Ministry of Digital Transformation of Ukraine.